CI Select
  • 26-Sep-2017 to 24-Nov-2017 (CST)
  • Field Services
  • St. Louis, MO, USA
  • Commensurate with Experience
  • Hourly
  • Full Time

Position Purpose: Professionally performs specialized service, warranty and repair work on customer product. Deliver and install furniture orders to customers.

 

Functional Responsibilities:

  • Communicate with customer's regarding their service work requests and schedule appointments as required.
  • Determine what parts and labor is necessary to resolve the service issue.
  • Identify whether a service order is a warranty issue covered by the manufacturer, or billable to the customer.
  • Follow manufacturer guidelines for product replacement under warranty.
  • Billable service orders must be quoted to the salesperson/coordinator so they can send a formal proposal to the customer before they place the order.
  • Complete service orders and obtain signed customer acceptance.
  • Track open service orders and maintain current status report.
  • Communicate with sales and support staff on open service orders as needed.
  • Support Service Department goals and objectives.

 

  • Assist with field installations, as requested.
  • Deliver level of service to ensure repeat customer business.
  • Review delivery schedule and route prior to leaving the warehouse, obtain driving directions if necessary.
  • Assess what equipment is necessary for the day's deliveries and make sure everything required is in the truck.
  • Make certain the customer receives excellent service
    • Introduce yourself
    • Verify set up and placement instructions
    • Set up furniture and wipe all surfaces clean
    • Have the customer inspect their order and note any issues
    • Obtain the customers signature on delivery paperwork
    • Thank them for their business.
  • All deliveries require the receipt signature of the recipient and signed delivery paperwork turned into the warehouse office personnel daily.
  • Product that is returned to the warehouse must be labeled with a Disposition sheet, and warehouse supervisor notified of returned product.

 

 

 

 

 

 

 

 

 

Knowledge/Skills/Attributes/Behaviors Needed:

  • Above average capacity analyzing information and problem solving
  • Proficiency in use of desktop software
  • Professional conduct and appearance
  • Excellent oral and written communication skills
  • Ability to effectively communicate with all levels of an organization
  • Maturity to work with little or no supervision and establish priorities
  • Above average planning, organizational and time management skills
  • Commitment to safety in all work practices
  • Adherence to all company policies and rules
  • Ability to foster a team spirit and cooperative attitude towards coworkers
  • Availability and willingness to work overtime as required

 

 

Physical and Mental Requirements:

  • Able to lift and carry 75 lbs at various times throughout the day
  • Capable of bending, reaching and climbing a ladder
  • Skillful in dealing with difficult customer personalities and situations

 

 

Education, Licenses and Certification:

  • Valid Missouri drivers license
  • Customer -oriented, ability to provide excellent customer service.
  • Class E Chauffers' license
  • Proof of automobile insurance
  • Favorable background check
  • Negative drug / alcohol test results
  • Some college or technical training preferred
CI Select
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