CI Select
  • 04-Jun-2021 to 03-Aug-2021 (CST)
  • Operations
  • Omaha, NE, USA
  • Commensurate with Experience.
  • Salary
  • Full Time

Medical, dental, vision, and life insurance provided after 30 days of employment. Eligible for 401k after 90 days of employment. Paid time off after 30 days. Nine paid holidays annually.

Functional Responsibilities:

  • Discover and document scope of the project.
  • Proactive customer communications on pending orders and punch lists.
  • Prepare project schedule including project milestones and critical decision dates.
  • Attend Team meeting prepared with project status and updates.
  • Attend weekly scheduling meeting with complete information regarding new, ongoing and completed projects.
  • Attend client project construction meetings when necessary.
  • Schedule and perform pre-installation job site visit to verify key criteria
  • Manage the product delivery schedule based upon installation date.
  • Act as a liaison between the manufacturer, internal designers and field installers.
  • Schedule and perform post installation walk through with the client.
  • Prepare, distribute and manage the project punch list.
  • Respond to warranty issues and concealed damage product.
  • Monitor labor costs to ensure they remain within budget.
  • On site supervision of the project.
  • Schedule all labor requirements.
  • Provide effective and timely communication of project status to all team members.
  • Complete all documentation and reports as necessary.
  • Promote professional image and conduct at all times.
  • Deliver level of service to ensure customer commitment and long term relationship.
  • Communicate with customer's regarding their service work requests and schedule appointments as required.
  • Determine what parts and labor is necessary to resolve the service issue.
  • Identify whether a service order is a warranty issue covered by the manufacturer, or billable to the customer.
  • Follow manufacturer guidelines for product replacement under warranty.
  • Billable service orders must be quoted to the salesperson/coordinator so they can send a formal proposal to the customer before they place the order.
  • Complete service orders and obtain signed customer acceptance.
  • Track open service orders and maintain current status report.
  • Communicate with sales and support staff on open service orders as needed.

Knowledge/Skills/Attributes/Behaviors Needed

  • Accessibility and willingness to be available in Lincoln (70%), Omaha (25%), and other areas within the state of Nebraska (5%)
  • Valid driver's license
  • Excellent oral and written communication skills
  • Professional conduct and appearance
  • An understanding of the commercial furniture business.
  • Problem solving skills
  • Basic computer skills
  • Good math skills
  • Exceptional customer service and interpersonal skills.
  • Maturity to work unsupervised and establish priorities
  • Good driving record and safe driving practices
  • Observes safety and security procedures, promotes safe work environment and the proper use of materials.
  • Adherence to all company policies and rules.
  • Ability to bend, reach and lift up to 75 lbs.
  • Advise sales and design staff of product and installation challenges.
CI Select
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