Field Services Technician/Driver Commercial Furniture Jobs at CI Select
Sample Field Services Technician/Driver Commercial Furniture Job Description
Field Services Technician/Driver - Commercial Furniture
Position Purpose: Professionally performs specialized service, warranty and repair work on customer product. Deliver and install furniture orders to customers.
Functional Responsibilities:
- Communicate with customer's regarding their service work requests and schedule appointments as required.
- Determine what parts and labor is necessary to resolve the service issue.
- Identify whether a service order is a warranty issue covered by the manufacturer, or billable to the customer.
- Follow manufacturer guidelines for product replacement under warranty.
- Billable service orders must be quoted to the customer and authorized by the customer prior to ordering parts and/or product.
- Complete service orders and obtain signed customer acceptance.
- Track open service orders and maintain current status report.
- Communicate with sales and support staff on open service orders as needed.
- Support Service Department goals and objectives.
- Assist with field installations, as requested.
- Deliver level of service to ensure repeat customer business.
- Review delivery schedule and route prior to leaving the warehouse, obtain driving directions if necessary.
- Assess what equipment is necessary for the day's deliveries and make sure everything required is in the truck.
- Make certain the customer receives excellent service
- Introduce yourself
- Verify set up and placement instructions
- Set up furniture and wipe all surfaces clean
- Have the customer inspect their order and note any issues
- Obtain the customers signature on delivery paperwork
- Thank them for their business.
- All deliveries require the receipt signature of the recipient and signed delivery paperwork turned into the warehouse office personnel daily.
- Product that is returned to the warehouse must be labeled with a Disposition sheet, and warehouse supervisor notified of returned product.
Knowledge/Skills/Attributes/Behaviors Needed:
- Above average capacity analyzing information and problem solving
- Proficiency in use of desktop software
- Professional conduct and appearance
- Excellent oral and written communication skills
- Ability to effectively communicate with all levels of an organization
- Maturity to work with little or no supervision and establish priorities
- Above average planning, organizational and time management skills
- Commitment to safety in all work practices
- Adherence to all company policies and rules
- Ability to foster a team spirit and cooperative attitude towards coworkers
- Availability and willingness to work overtime as required
Physical and Mental Requirements:
- Able to lift and carry 75 lbs at various times throughout the day
- Capable of bending, reaching and climbing a ladder
- Skillful in dealing with difficult customer personalities and situations
Education, Licenses and Certification:
- Valid Missouri drivers license
- Customer -oriented, ability to provide excellent customer service.
- Class E Chauffers' license
- Proof of automobile insurance
- Favorable background check
- Negative drug / alcohol test results
- Some college or technical training preferred
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