Government Support Manager

Position Purpose:

Facilitate government marker growth and expansion of the government team by providing additional support to existing government accounts.

Functional Responsibilities:

• Provide prompt and accurate response to existing customer requests and concerns
• Maintain positive relationships with existing government accounts and key contacts
• Provide and maintain a weekly project action plan, establish project schedule and milestones, confirm punch list completion, customer follow up and customer survey.
• Facilitate proactive government team communications within the team as well as other CI Select departments
• Support government market expansion by providing additional support to existing customer needs
• When the Government Director is not available, conduct bid kick-off meetings within 1-2 days of receipt of the solicitation
• Review and assist in determining government solicitation requirements, assign team member tasks and due dates, discuss bid proposal format and strategy with Government Director
• Uphold high government team standards of prompt and accurate information
• Assist in developing a won/lost spreadsheet for government bids and proposals
• Participate and provide any necessary guidance in weekly government team meetings
• Recognize any team vulnerability or opportunity for improved sales and service
• Help develop and maintain online government market presence
• Assist in creating online government project profiles
• Guided by CI Select's Core Values, maintain a professional and respectful relationship with team members, support staff and vendor contacts

Knowledge/Skills/Attributes/Behaviors Needed:

• Associates degree required, bachelor's degree preferred
• 3-5 years relevant industry experience preferred, particularly in the government sector
• Highly motivated and goal oriented
• Proficiently in use of Microsoft Suite: Microsoft Word, Excel and PowerPoint
• Excellent oral and written communication skills
• Professional conduct and appearance
• Support the CI Select vision statement and core values
• Confidence and above average presentation skills
• Ability to effectively communicate with all levels of an organization
• Maturity to work with little supervision and establish priorities
• Above average planning, organizational and time management skills
• Adherence to all company policies and rules
• Ability to create a team spirit and to unite the efforts of all team members
• Ability to provide industry leading customer service and support
• Existing knowledge of the contract office furniture industry
• Ability to facilitate effective communications among team members
• Ability to provide prompt and creative problem solving

Current Openings for Government Support Manager Jobs at CI Select