Project Manager

Functional Responsibilities:

• Discover and document scope of the project.
• Proactive customer communications on pending orders and punch lists.
• Prepare project schedule including project milestones and critical decision dates.
• Attend Team meeting prepared with project status and updates.
• Attend weekly scheduling meeting with complete information regarding new, ongoing and completed projects.
• Attend client project construction meetings when necessary.
• Schedule and perform pre-installation job site visit to verify key criteria
• Manage the product delivery schedule based upon installation date.
• Act as a liaison between the manufacturer, internal designers and field installers.
• Schedule and perform post installation walk through with the client.
• Prepare, distribute and manage the project punch list.
• Respond to warranty issues and concealed damage product.
• Monitor labor costs to ensure they remain within budget.
• On site supervision of the project.
• Schedule all labor requirements.
• Provide effective and timely communication of project status to all team members.
• Complete all documentation and reports as necessary.
• Promote professional image and conduct at all times.
• Deliver level of service to ensure customer commitment and long term relationship.
• Communicate with customer's regarding their service work requests and schedule appointments as required.
• Determine what parts and labor is necessary to resolve the service issue.
• Identify whether a service order is a warranty issue covered by the manufacturer, or billable to the customer.
• Follow manufacturer guidelines for product replacement under warranty.
• Billable service orders must be quoted to the salesperson/coordinator so they can send a formal proposal to the customer before they place the order.
• Complete service orders and obtain signed customer acceptance.
• Track open service orders and maintain current status report.
• Communicate with sales and support staff on open service orders as needed.

Knowledge/Skills/Attributes/Behaviors Needed

• Accessibility and willingness to be available in Lincoln (70%), Omaha (25%), and other areas within the state of Nebraska (5%)
• Valid driver's license
• Excellent oral and written communication skills
• Professional conduct and appearance
• An understanding of the commercial furniture business.
• Problem solving skills
• Basic computer skills
• Good math skills
• Exceptional customer service and interpersonal skills.
• Maturity to work unsupervised and establish priorities
• Good driving record and safe driving practices
• Observes safety and security procedures, promotes safe work environment and the proper use of materials.
• Adherence to all company policies and rules.
• Ability to bend, reach and lift up to 75 lbs.
• Advise sales and design staff of product and installation challenges.